- Introduction to Service Now
Customize Homepage
Tables, Form, Dictionary
Update set’s Creation
Creating workflow
Importing data in Service Now
User Administration
Email Notification
Create SLA & Schedule
Scheduled Jobs
Access Control List
Content Management (CMS)
Introduction to Web service
Introduction to Javascript
Introduction to Rest api
Debugging
Modular Case Study: 1
Formative Assessment: 1
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Online: +91-6303704659
Servicenow Course
DURATION
6 Months
MODE OF TRAINING
Online/Offline
LEVEL
Advanced
Servicenow Course Overview
ServiceNow is a cloud-based platform that provides enterprise-grade tools and solutions to manage IT service management (ITSM), automate business workflows, and improve operational efficiencies across organizations. ServiceNow is used to set up systems that define, manage, automate and structure IT services for companies. At a very simple level, think of it as a tool that allows you to raise and track tickets as well as process and catalogue regular IT service requests. DreamDevTrainings offers Servicenow training in Hyderabad, India and provide hands-on experience to apply ServiceNow Applications in the business. This training includes the fundamental architecture, technical elements, implementation planning concerns and implementation tasks are important for a Servicenow. ServiceNow is widely adopted across industries, including healthcare, finance, retail, and government, and continues to expand its capabilities to address modern business challenges.
ServiceNow Course Curriculum
ServiceNow Development
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Servicenow Admin
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- Introduction To Servicenow
Incident Management
Change Management
Problem Management
Asset And Configuration Management
Knowledge Management
SLA and SDLC
Modular Case Study: 2
Formative Assessment: 2
Servicenow Integration
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- Implementation
Review of ServiceNow Engagement Methodology
Core System Setup including CMDB
Application Security
Integrations including introduction t LDAP and Web Services
Hands-on Implementation based n functional requirements
Mid Server
G-live preparation and checklist
Performance and Coding best practices
Customize Homepage
Modular Case Study: 3
Formative Assessment: 3
IT Service Management (ITSM)
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- Centralized platform for managing IT services
Includes modules like Incident Management, Problem Management
Automates ticketing, prioritization, and resolution workflows
Modular Case Study: 4
Formative Assessment: 4
IT Operations Management (ITOM)
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Focuses on optimizing IT infrastructure
Includes features like event management, discovery, and operational intelligence
Provides visibility into system health and automates corrective actions
Modular Case Study: 5
Formative Assessment: 5
IT Business Management (ITBM)
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Helps align IT initiatives with business goals
Supports project portfolio management (PPM), demand management
Facilitates better decision-making with comprehensive reporting and analytics
Modular Case Study: 6
Formative Assessment: 6
Javascript In Servicenow
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Client Side Operations
Server Side Operations
Integration Uses (APIs & Data Exchange)
Custom Application Development
Modular Case Study: 7
Formative Assessment: 7
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